Preferred Jewelers

Preferred Jewelers

WHY PREFERRED...?

Trust and assurance is what everyone wants and needs when it comes to their special jewelry purchases. Only a Preferred Jeweler can offer you the Lifetime Nationwide Warranty program at no additional cost to you. The Nationwide Lifetime Preferred Warranty Program assures you that your Preferred Retailer is part of an ever-growing and expanding elite nationwide network of over 200 superior independent jewelers.

The Preferred Warranty program is included with your purchase, on eligible items, at no additional cost, covering mounting and diamonds up to .20ctw. It lets you know that whether you are local or moving, a college student, in the military or buying a gift for someone in another city or state, that you will find a Preferred Jeweler in your new community. A jeweler that fully guarantees the materials and workmanship of your jewelry, as long as it is registered, inspected and serviced at a Preferred Jeweler every six months.

Another benefit of your Preferred Warranty is that you will receive automated email notifications, 30 days and 14 days prior to your inspection due date. These reminders will help you to keep your purchase under warranty, valid and in good standing by visiting your Preferred Retailer every 6 months. Criteria for issuing a warranty varies by retailer. This is a Lifetime Limited Warranty on your item. Ask your Preferred Retailer if you are eligible for the Preferred Lifetime Warranty. The Preferred Warranty program provides Lifetime maintenance and assurance, to maintain the beauty and longevity of your jewelry for years to come.

As a Preferred Jeweler, you can count on New England Gold & Silver Jewelers for… "Experiences that last aLifetime

Lifetime Warranty

Lifetime Warranty

Every piece of diamond jewelry purchased from New England Gold & Silver Jewelers is backed by our free lifetime warranty. All items shipped from our store go through rigorous quality control checkpoints to make absolutely certain that the item you receive is free from abnormal stone loss/breakage, as well as any defects in the workmanship or manufacturing.

We hand select every piece at NEGS - always personally choose diamonds of the highest quality. We are so confident all of our diamond jewelry goes above and beyond industry standards that we offer the best Lifetime Warranty on each of our diamond rings, earrings, bracelets and pendants.

Lifetime Diamond Upgrade

Lifetime Diamond Upgrade

UNBEATABLE LIFETIME UPGRADE

At New England Gold & Silver Jewelers we offer a lifetime upgrade for a loose diamond you buy from us. If you want to trade it in later, we will give you the full amount of your original purchase towards the purchase of a new diamond of greater value. Unlike other jewelers, you do not have to double the amount of your purchase like you do with most other places. If you buy a diamond today for $2000 and want to trade it in a year for a diamond or diamond earrings that costs $2200, you will have to pay only $200.

ADDED VALUE GUARANTEE

Every diamond purchase at New England Gold & Silver Jewelers includes:

Free sizing

Free certification from G.I.A, E.G.L, or A.G.S

Free appraisal for insurance purpose

Free maintenance, inspection

Free cleaning

0% Financing

0% Financing

Get just what you want and pay for it just the way you want. New England Gold & Silver Jewelers Luxury accounts are your way to custom tailored in-house financing. Work with our credit experts to create payments that fit your budget. It only takes a few minutes to get you started. Once you are approved take advantage of zero percent financing for one year. 

New England Gold & Silver Jewelers

Preffered Warranty

Preferred Jewelers International™ is a nationwide network of premier independently owned and operated jewelry stores.
This association guarantees that your Preferred Jeweler will give you...
Experiences that last a Lifetime™”
 
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The Preferred Nationwide Lifetime Warranty
DETAILED DEFINITIONS OF COVERAGE:
  • RE-TIPPING OF PRONGS*

    Thorough inspection of all prongs, channel and setting work to assure none of the stones move in any way. Re-tipping is the process of adding small amounts of metal to the tip of each prong. Stones do not have to be removed. *In the instances where Rhodium is required, a charge MAY be incurred. This is at the sole discretion of the Preferred Jeweler.

  • RE-SIZING: (Excluding Eternity Bands)

    After the initial sizing of your ring at purchase, when possible a Preferred Jeweler will provide lifetime re-sizing of your ring. Some rings are not sizable, especially if there is a large size difference or if it will compromise the integrity of your ring.

  • TIGHTENING OF STONES:

    Preferred recommends and requires that you come in to your Preferred retailer to have your items inspected every 6 months so that we can check for any loose stones and perform the necessary repairs.

  • REFINISHING AND POLISHING*:

    Any scratches and or scuffs will be polished. Some finishes can’t be restored especially specialty designer finishes. Steam, ultrasonic cleaning and polishing machines are used to bring your jewelry to pristine condition. *In the instances where Rhodium is required, a charge MAY be incurred. This is at the sole discretion of the Preferred Jeweler.

  • LOOSE EARRING BACKS:

    Your earring backs will be repaired and or replaced if they are no longer secure.

  • PREFERRED JEWELERS

    will replace a diamond up to .20ctw at no additional charge to consumer. Excluding Fancy Color Diamonds.

  • FREE LIFETIME MAINTENANCE:

    Your item must be in perfect like new or new condition to be eligible for the Preferred Warranty. To keep your warranty valid, you are required to visit your Preferred Jeweler every 6 months to have your items inspected and maintained. Your visit will be notated in the Preferred website data base. Customer and retailer will be notified by email 30 days before and again 14 days before “due date” inspection, with one more courtesy email 15 days after if not updated yet. Having work done on your item out of the Preferred Network can void your warranty unless authorized by Preferred Headquarters.
    Please ensure that we have a valid email address on file. Should there be a lapse in time and your warranty has become invalid the retailer may then charge the customer to bring the item back into warrantable condition and then reinstate the warranty. *Criteria for issuing a warranty varies by retailer.

NOTE:

Criteria for issuing a warranty may vary by retailer. Retailer has the option to apply for a RA Number and have the item sent in to the Preferred Facilitator “True Romance” to implement service covered under the Preferred Nationwide Warranty.

*For assistance please contact the Preferred Office at 888-998-8874

Where can I have my jewelry serviced if I move?

Moving? Don't worry about sending your jewelry back to your Preferred Jeweler to be serviced or finding that same excellent service in your new city. Just click on the tab titled Nationwide Presence on our website to locate the nearest Preferred retailer in your new town. They will be happy to help you maintain the beauty and longevity of your jewelry.

 
What happens if I move to a new location with no Preferred Jeweler near me?

If you happen to move to a new location where there is no Preferred Jeweler near you and you need service, please contact the Preferred national headquarters. Our toll free number is 888-998-8874 and we will advise you on how to proceed.

 
What happens if I lose a diamond?

The Nationwide Warranty covers the replacement of any missing diamonds from the setting up to 0.20 ctw. If you lose a diamond, take your item into the nearest Preferred Jeweler with your warranty card. They will be able to track your jewelry in our system to see where it was originally purchased. The proper steps will be taken in order to assure that your jewelry is repaired.

 
What Happens if your item has withstood major duress, for example if it has been slammed in a door. Is it still eligible for free repairs under the warranty?

Any kind of personal accidental damage to your jewelry would not be covered under the Preferred Warranty ... the warranty states clearly what is covered and hence the requirement for the semi annual inspection to keep your piece in warrantable condition. If this should occur the retailer will charge you to get your jewelry back in warrantable condition and then reinstate the warranty. Insurance coverage is highly recommended.

Can't find your warranty card? Contact Preferred Jewelers International™ at 888-998-8874

 
 

 

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