Preferred Jewelers

Preferred Jewelers

WHY PREFERRED...?

Trust and assurance is what everyone wants and needs when it comes to their special jewelry purchases. Only a Preferred Jeweler can offer you the Lifetime Nationwide Warranty program at no additional cost to you. The Nationwide Lifetime Preferred Warranty Program assures you that your Preferred Retailer is part of an ever-growing and expanding elite nationwide network of over 200 superior independent jewelers.

The Preferred Warranty program is included with your purchase, on eligible items, at no additional cost, covering mounting and diamonds up to .20ctw. It lets you know that whether you are local or moving, a college student, in the military or buying a gift for someone in another city or state, that you will find a Preferred Jeweler in your new community. A jeweler that fully guarantees the materials and workmanship of your jewelry, as long as it is registered, inspected and serviced at a Preferred Jeweler every six months.

Another benefit of your Preferred Warranty is that you will receive automated email notifications, 30 days and 14 days prior to your inspection due date. These reminders will help you to keep your purchase under warranty, valid and in good standing by visiting your Preferred Retailer every 6 months. Criteria for issuing a warranty varies by retailer. This is a Lifetime Limited Warranty on your item. Ask your Preferred Retailer if you are eligible for the Preferred Lifetime Warranty. The Preferred Warranty program provides Lifetime maintenance and assurance, to maintain the beauty and longevity of your jewelry for years to come.

As a Preferred Jeweler, you can count on New England Gold & Silver Jewelers for… "Experiences that last aLifetime

Lifetime Warranty

Lifetime Warranty

Every piece of diamond jewelry purchased from New England Gold & Silver Jewelers is backed by our free lifetime warranty. All items shipped from our store go through rigorous quality control checkpoints to make absolutely certain that the item you receive is free from abnormal stone loss/breakage, as well as any defects in the workmanship or manufacturing.

We hand select every piece at NEGS - always personally choose diamonds of the highest quality. We are so confident all of our diamond jewelry goes above and beyond industry standards that we offer the best Lifetime Warranty on each of our diamond rings, earrings, bracelets and pendants.

Lifetime Diamond Upgrade

Lifetime Diamond Upgrade

UNBEATABLE LIFETIME UPGRADE

At New England Gold & Silver Jewelers we offer a lifetime upgrade for a loose diamond you buy from us. If you want to trade it in later, we will give you the full amount of your original purchase towards the purchase of a new diamond of greater value. Unlike other jewelers, you do not have to double the amount of your purchase like you do with most other places. If you buy a diamond today for $2000 and want to trade it in a year for a diamond or diamond earrings that costs $2200, you will have to pay only $200.

ADDED VALUE GUARANTEE

Every diamond purchase at New England Gold & Silver Jewelers includes:

Free sizing

Free certification from G.I.A, E.G.L, or A.G.S

Free appraisal for insurance purpose

Free maintenance, inspection

Free cleaning

0% Financing

0% Financing

Get just what you want and pay for it just the way you want. New England Gold & Silver Jewelers Luxury accounts are your way to custom tailored in-house financing. Work with our credit experts to create payments that fit your budget. It only takes a few minutes to get you started. Once you are approved take advantage of zero percent financing for one year. 

Return Policy

How do I return a product?

We operate a 30-day risk-free return/exchange policy on all website products. If you are not satisfied with your purchase you can return the item/s. Any returned item/s must be received by us within 30 days of your initial invoice date.

Custom work, special orders, personalized or engraved items (including Mother's Rings), cannot be returned or refunded unless there is a manufacturing defect.

Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us. This RAN number must be marked clearly on the front of the returns package, and must be sent, along with the original invoice, via an insured carrier, to our company address as seen below, (a return address label will be included with the package).

New England Gold and Silver Jewelers 1571 Newport Ave., Pawtucket, RI 02861

Your returns package must include all the original packaging, including all of the original jewelry certification report/s. (There will be a replacement charge of US$250 per certificate in the event that the original certification is not returned) Shipping charges previously paid by the customer at the time of purchase are non-refundable. The customer is also liable for all shipping, insurance and handling costs associated with the return. Shipping and handling costs will be refunded only when the return is necessary due to our error.

Returned item/s must be returned in their original state and condition. Should the item/s not be in their original state and condition all return privileges will be withdrawn.

Please insure all jewelry valued over $500 before returning the product to us. We will not be liable for any loss which may occur during the return process if the goods are not insured.

Following satisfactory inspection of the returned item/s refunds will be processed. Refunds on payments made by credit will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle. To exchange an item contact our customer support team for details at brian@newenglandgoldjewelry.com

What if I decide to change my order after I have paid for it?

To cancel or change an order customers have to call 401-722-0466 or send an email to brian@newenglandgoldjewelry.com

Our order management system is designed to fulfill orders quickly and efficiently so we cannot cancel or change an order once the shipping process has started. If your order has already been shipped and you are unhappy with your choice you can simply follow our return policy to get a refund.

Refunds on payments made by credit card will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle.

For all customized items the cancellation period is 24 hours. After this time there is no cancellation or return protocol unless an error has been made on our part.

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